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Shipping Policy

Effective Date: 10.01.2025.

Thank you for shopping with PURRVIDE! Below you’ll find details about how we handle shipping for orders fulfilled through our print partners, Printful and Printify.

Order Processing

  • Orders are processed once payment is confirmed.

  • Production time usually takes 2–7 business days, depending on the product.

  • Since items are made to order, processing times may be slightly longer during peak seasons or holidays.

Shipping Methods & Delivery Times

Shipping is handled by Printful and Printify’s trusted carrier networks (such as USPS, FedEx, DHL, UPS, etc.). Estimated delivery times:

  • USA: 3–8 business days

  • Canada: 5–10 business days

  • Europe: 5–10 business days

  • International (other regions): 10–20 business days

Please note: These are estimates only. Actual delivery times depend on your location, carrier delays, customs clearance, and other factors outside our control.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and the product(s) ordered.

  • In some cases, promotions or free shipping may apply (as advertised).

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number (if available).

  • Tracking updates may take 24–48 hours to appear after your order leaves the facility.

Multiple Shipments

Since we work with both Printful and Printify, your order may be shipped in separate packages if items are produced at different facilities. You will receive tracking information for each shipment.

Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, and taxes once the shipment reaches your country.

  • These charges are the responsibility of the customer.

  • We are not responsible for delays caused by customs.

Wrong Address / Undeliverable Packages

  • Please ensure your shipping address is correct at checkout.

  • If a package is returned due to an incorrect or incomplete address, the customer will be responsible for re-shipping costs.

Lost, Delayed, or Damaged Orders

  • If your order is lost in transit or arrives damaged, please contact us at [Your Contact Email] within 30 days of the estimated delivery date.

  • We’ll work with Printful/Printify to resolve the issue as quickly as possible.

  • We are not responsible for delays caused by carriers, weather, or other factors outside our control.

Contact Us

For any shipping questions, please reach out to us at:

PURRVIDE
Email: hello@purrvide.com
Business Address: Edmond, OK.

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